Art.6 – Delivery Times and Methods
Santacandida Italia Srl undertakes to deliver the selected and ordered products to the Buyer, at the location indicated by the Buyer and by courier.

Shipments are processed and dispatched twice a week, on Tuesdays and Fridays.
Deliveries typically occur within 3 working days via express courier.

No deliveries are made on Saturdays and public holidays.

Art.7 – Damage from Transport
In the event that the Buyer finds any external damage to the packaging or a discrepancy in the number of packages, they must immediately write a verifiable reservation on the Courier's proof of delivery or refuse to accept the damaged package by writing the reason on the waybill that the Courier requires to be signed upon delivery. The Buyer who has accepted the package with a verifiable reservation and subsequently found damage to the product must report the damage within 8 days from the delivery by sending a registered letter with return receipt to Santacandida Italia Srl, Largo Monsignor Augusto Curi, 3 - 70121 Bari. In addition to the reason for the complaint, the Buyer must specify the purchase order number and tax documentation.
In the event that the Buyer finds damage to the product due to transport not visible from the outside or a discrepancy in the number of products received, they must report the damage, in the first case within 8 days of discovery and in the second within 8 days of delivery, by sending a registered letter with return receipt to Santacandida Italia Srl, Largo Monsignor Augusto Curi, 3 - 70121 Bari. In addition to the reason for the complaint, the Buyer must specify the purchase order number and tax documentation.
If the Buyer does not act in the manner and within the terms indicated in the preceding points 1 and 2 of this article, they will lose the right to replacement or refund.
Following the complaint submitted by the Buyer, Santacandida Italia Srl will replace the damaged product. If, for any reason, Santacandida Italia Srl is unable to replace the product, it may refund the full amount paid or replace it with a product of equal or greater value in agreement with the buyer.

Art.11 – Contribution to shipping costs
The buyer will pay Santacandida Italia Srl, as a contribution to shipping costs, a fixed amount of €7.90 for amounts up to €58.99; no shipping costs will be charged for amounts over €59.